Email Support


If you are setting up a brand new email, or if you are setting up a brand new computer/mail client with your email information, please go to help.emailsrvr.com for walkthrough instructions. If you need to change settings on an existing email account as a new WEO client, please click on an image below to expand instructions.

Click on an image below to expand instructions.



Instructions

Safelist

Instructions to Add WEO Media to Safelist in: Outlook 2010

Outlook 2010:
Open Microsoft Outlook 2010.

1.  In the home tab, click the Junk drop down menu
2.  Then click Junk Email Options
3.  Navigate to the Safe Recipients tab
 Outlook 2010 Safelist step image
4.  Click the Add button
5.  Type in @weomedia.com, then click okay

Instructions for setting up email accounts in Microsoft Outlook 2010

To use Outlook 2010 for sending and receiving email, follow the steps below.

Step 1:
Open the program by clicking the Microsoft Office Outlook icon located on your computer.
Outlook 2010 Icon


Step 2:
Click File located on the top menu. Click on Add Account under Account Information...
outlook 2010 setup instructional image 2


Step 3:
Select Manually configure server settings or additional server types and click Next.
outlook 2010 setup instructional image 3


Step 4:
Select Internet E-mail and click Next.
outlook 2010 setup instructional image 4


Step 5:
Fill in your account information using Server Information listed below. Once completed click More Settings...
outlook 2010 setup instructional image 5


Step 6:
Click the tab that says Outgoing Server. Check the box for My outgoing server (SMTP) requires authentication. Click on the Advanced tab.
outlook 2010 setup instructional image 6


Step 7:
Change the Outgoing server (SMTP) to 465. Select SSL from the drop down menu under Use the following types of encrypted connection then click Ok.
outlook 2010 setup instructional image 7


Step 8:
Click Next.
outlook 2010 setup instructional image 8


Step 9:
Click Finish to complete the setup.
outlook 2010 setup instructional image 9

Instructions

Safelist

Instructions to Add WEO Media to Safelist in: Outlook 2007

Outlook 2007:
Open Microsoft Outlook 2007.

1.  Select Actions from the toolbar at the top of the screen.
2.  Select Junk E-mail.
3.  Select Junk E-mail Options.
4.  Click the Safe Sender tab.
5.  Click Add.
6.  Type in @weomedia.com, then click okay

Instructions for setting up email accounts in Microsoft Outlook 2007

To use Outlook 2007 for sending and receiving email, follow the steps below.

Step 1:
Open the program by clicking the Microsoft Office Outlook icon located on your computer.
Outlook 2007 Icon


Step 2:
Click on Tools located on the top menu. Scroll down and click on Account Settings...
outlook 2007 setup instructional image 2


Step 3:
Select the New button to add a new email account.
outlook 2007 setup instructional image 3


Step 4:
You will be prompted to specify the type of mail server you use. Select POP3 and click Next.
outlook 2007 setup instructional image 4


Step 5:
Check box at the bottom left Manually Configure Settings and click Next.
outlook 2007 setup instructional image 5


Step 6:
Select Internet E-mail as the E-mail Service.
outlook 2007 setup instructional image 6


Step 7:
Fill in your account information using Server Information listed below. Once completed click More Settings...
outlook 2007 setup instructional image 7


Step 8:
Select the Outgoing Server tab. Check the box next to My outgoing server (SMTP) requires authentication.
outlook 2007 setup instructional image 8


Step 9:
Select the Advanced tab. Configure the Incoming and Outgoing ports as follows then click OK.
outlook 2007 setup instructional image 9


Step 10:
Select the Finish button to complete email setup.
outlook 2007 setup instructional image 10

Instructions

Safelist

Instructions to Add WEO Media to Safelist in: Outlook 2003

Outlook 2003:
Open Microsoft Outlook 2003.

1.  Select Actions from the toolbar at the top of the screen.
2.  Select Junk E-mail.
3.  Select Junk E-mail Options.
4.  Click the Safe Sender tab.
5.  Click Add.
6.  Type in @weomedia.com, then click okay

Instructions for setting up email accounts in Microsoft Outlook 2003

To use Outlook 2003 for sending and receiving email, follow the steps below.

Step 1:
Open the program by clicking the Microsoft Outlook 2003 icon located on your computer.
Outlook 2003 Icon


Step 2:
Click on Tools located on the top menu. Scroll down and click on E-mail Accounts...
outlook 2003 setup instructional image 2


Step 3:
Select Add a new e-mail account and click Next.
outlook 2003 setup instructional image 3


Step 4:
You will be prompted to specify the type of mail server you use. Select POP3 and click Next.
outlook 2003 setup instructional image 4


Step 5:
•  Your Name: Enter the display name that other people will see when you send them e-mail. It should usually be your real name, such as John Doe.
•  E-mail Address: Enter your full email address for this account.
•  User Name: Enter your full email address using only lower case letters.
•  Password: Enter the password you chose for this email address using only lower case letters. Check REMEMBER PASSWORD if you don't want Outlook to ask you for the password each time you check your e-mail.
•  Incoming mail server (POP3): Enter secure.emailsrvr.com
•  Outgoing mail (SMTP) server : Enter secure.emailsrvr.com
•  Make sure that Log on using Secure Password Authentication (SPA) is NOT checked.
•  Click More Settings... when finished with this step.

outlook 2003 setup instructional image 5


Step 6:
Select the Outgoing Server tab. Check the box next to My outgoing server (SMTP) requires authentication.
outlook 2003 setup instructional image 6


Step 7:
Select the Advanced tab. Configure the Incoming and Outgoing ports as follows then click OK to go back to the main screen and then Next.
outlook 2003 setup instructional image 7


Step 8:
Click Finish to complete the setup.
outlook 2003 setup instructional image 8

Instructions

Safelist

Instructions to Add WEO Media to Safelist in: Outlook Express

Outlook Express:
Open Microsoft Outlook Express.

1.  Select Actions from the toolbar at the top of the screen.
2.  Select Junk E-mail.
3.  Select Junk E-mail Options.
4.  Click the Safe Sender tab.
5.  Click Add.
6.  Type in @weomedia.com, then click okay

Instructions for setting up email accounts in Microsoft Outlook Express

To use Outlook Express for sending and receiving email, follow the steps below.

Step 1:
Open the program by clicking the Outlook Express icon located on your computer.
Outlook express Icon


Step 2:
Click Tools located on the top menu. Scroll down and click Accounts...
outlook express setup instructional image 2


Step 3:
Click the Add button and select the Mail option.
outlook express setup instructional image 3


Step 4:
Enter how you would like your name to appear on outgoing messages. Then click next.
outlook express setup instructional image 4


Step 5:
Enter your email address for this account. Then click next.
outlook express setup instructional image 5


Step 6:
Select POP3 as your incoming mail server. next, enter secure.emailsrvr.com as your Incoming mail server and secure.emailsrvr.com as your Outgoing mail (SMTP) server name in the input fields. Then click next.
outlook express setup instructional image 6


Step 7:
Enter your full email address as your account name (use only lower case letters). Then enter your password (use only lower case letters) and place a check in the REMEMBER PASSWORD box. Then click next.
outlook express setup instructional image 7


Step 8:
Click Finish.
outlook express setup instructional image 8


Step 9:
Select your webmail account and click Properties.
outlook express setup instructional image 9


Step 10:
Select the Servers tab. Check the box next to My server requires authentication. Then click Settings.
outlook express setup instructional image 10


Step 11:
Make sure that Use same settings as my incoming mail server is selected, then click OK.
outlook express setup instructional image 11


Step 12:
Select the Advanced tag. Fill in the information as shown below then click OK. You have now successfully set up your email in Outlook Express.
outlook express setup instructional image 12

Instructions

Safelist

Instructions to Add WEO Media to Safelist in: Microsoft Outlook 2011 for Mac

Microsoft Outlook 2011 for Mac:
Open Microsoft Outlook 2011 for Mac.

1.  From the Home tab, click Junk.
2.  Select Safe Domains tab.
3.  Enter @weomedia.com, using commas to separate multiple domains
4.  Click okay

Instructions for setting up email accounts in Microsoft Outlook 2011 for Mac

To use Microsoft Outlook 2011 for Mac for sending and receiving email, follow the steps below.

Step 1:
Open the program by clicking the Microsoft Office Outlook icon located on your computer.
Outlook 2011 for Mac Icon


Step 2:
Click Outlook located on the top menu. Click on Preferences...
outlook 2011 for Mac setup instructional image 2


Step 3:
Click on Accounts
outlook 2011 for Mac setup instructional image 3


Step 4:
Click on E-mail Account
outlook 2011 for Mac setup instructional image 4


Step 5:
Fill in your account information using Server Information listed below. Click on Add Account.
outlook 2011 for Mac setup instructional image 5

Instructions

Safelist

Instructions to Add WEO Media to Safelist in: Mac OS X Mail

Mac OS X Mail:
Open Mac OS X Mail.

1.  Select Mail Preferences from the menu bar in Mac OS X Mail.
2.  Click the Rules tab.
3.  Click Add Rule.
4.  Type a name in the Description field, such as "Whitelist: weomedia.com" to identify the new rule.
5.  Make sure the criteria reads If any of the following conditions are met and that the From field is followed by Ends with.
6.  Enter @weomedia.com in the field next to the Ends with field.
7.  In the Perform the following actions section set the three fields to Move Message, to the mailbox, and Inbox or a different target folder.
8.  Click OK to save the rule.
9.  Close the Rules window.

Instructions for setting up email accounts in Mac OS X Mail

To use Mac OS X Mail for sending and receiving email, follow the steps below.

Step 1:
Open the program by clicking the Mac OS X Mail icon located on your computer.
Mac OS X Mail Icon


Step 2:
Select Mail / Preferences.


Step 3:
Click the Accounts button, located at the top of the window.


Step 4:
To add a new account, click the plus (+) button, located in the bottom left corner of the window, to launch the Setup Assistant.
Mac OS X Mail setup instructional image 2


Step 5:
Fill in your incoming settings using server information listed below. Once completed click Continue...
Mac OS X Mail setup instructional image 3


Step 6:
Fill in your outgoing mail information using server setting listed below. Once completed click continue...
Mac OS X Mail setup instructional image 4


Step 7:
Review account summary and click create to complete email setup.
Mac OS X Mail setup instructional image 5


Step 8:
Assigning SSL Secure Server Settings
After setting up your mail account, you can follow the steps below to adjust your email account settings to use the secure (SSL) server.
1.  Select Mail / Preferences.
2.  Click the Accounts button, located at the top of the window.
3.  Click once on your account, as it appears in the Accounts list.


To use the secure incoming mail server
1.  In the Incoming Mail Server box, enter the secure server name: secure.emailsrvr.com
2.  Click the Advanced tab.
3.  Check the Use Secure Sockets Layer (SSL) box.
4.  The number in the Port box will change.

Mac OS X Mail setup instructional image 6


Step 9:
To use the secure outgoing mail server
1.  Click the Account Information tab.
2.  Click the Server Settings button.
3.  In the Outgoing Mail Server box, enter the secure server name: secure.emailsrvr.com
4.  Check the Use Secure Sockets Layer (SSL) box.
5.  Replace the default Server port with the secure port 465.
6.  Click the OK button.
7.  Close the Accounts window.
8.  When prompted to save your changes, click the Save button.

Mac OS X Mail setup instructional image 7

Instructions

Safelist

Instructions to Add WEO Media to Safelist in: Entourage

Entourage:
Open Entourage.

1.  Click on Tools.
2.  Click the Rules tab.
3.  Click New (IMAP) or (POP) depending on which you are using.
If you are not sure which you are using click on Entourage > Account Settings... It should list your email account and whether it's IMAP or POP.
4.  Give your rule a name, such as "Whitelist: weomedia.com" to identify the new rule.
5.  Under Add Criterion, choose criteria for your rule.
6.  Enter @weomedia.com.
7.  Under Add Action select Move Message - Inbox.
8.  Make sure there is a check mark in the box next to Enabled.
9.  Click OK.

Instructions for setting up email accounts in Entourage

To use Entourage for sending and receiving email, follow the steps below.

Step 1:
Open the program by clicking the Entourage icon located on your computer.
Entourage Icon


Step 2:
Click the Entourage Drop Down menu located in the upper left of the screen.
Entourage setup instructional image 2


Step 3:
Select Account Settings...


Step 4:
To add a new account, click the New (+) button, located in the upper left corner of the Accounts window.
Entourage setup instructional image 5


Step 5:
Fill in your incoming settings using server information listed below. Once completed 'Click here for advanced receiving options'.
Entourage setup instructional image 5


Step 6:
Assigning SSL Secure Server Settings After filling out your email address, pop server and password. At the bottom of the Receiving mail section 'Click here for advanced receiving options button'.
To use the secure incoming mail server
1.  Check 'This POP service requires a secure connection (SSL)'
2.  Override the default POP port to 995.
3.  Click the square in the upper left to exit prompt.

Entourage setup instructional image 6


Step 7:
To secure outgoing mail server To secure outgoing mail server
1.  Click 'SMTP service requirs secure connection (SSL).
2.  Override the default SMTP port. Change to 465.
3.  Check SMTP server requires password authentication.
4.  Click the square in the upper left to exit prompt.
5.  Click Ok to finish setting up your mail!

Entourage setup instructional image 7

Instructions

Safelist

Instructions to Add WEO Media to Safelist in: Iphone iOS 7.0

Iphone iOS 7.0:
Open Iphone iOS 7.0 mail application.

1.  Select All Inboxes.
2.  Open the email.
3.  Tap the sender's name in the From line.
4.  On the next screen, tap Create New Contact.
5.  Tap Done.

Instructions for setting up email accounts in Iphone iOS 7.0

To use IPhone for sending and receiving email, follow the steps below.

Step 1:
Click on Settings icon from your IPhone.
Iphone iOS 7.0 setup instructional image 1


Step 2:
Click on Mail, Contacts, Calendars
Iphone iOS 7.0 setup instructional image 2


Step 3:
Click on Add Account…
Iphone iOS 7.0 setup instructional image 3


Step 4:
Click on Other
Iphone iOS 7.0 setup instructional image 4


Step 5:
Click on Add Mail Account
Iphone iOS 7.0 setup instructional image 5


Step 6:
Fill in your Name, Email Address and Password to your account. Click Next.
Iphone iOS 7.0 setup instructional image 6


Step 7:
Click on POP and fill in your account information as listed below. Once completed click Save. (Settings may take a few moments to verify.)
Iphone iOS 7.0 setup instructional image 7


Step 8:
Your account has been successfully created.

Instructions

Safelist

Instructions to Add WEO Media to Safelist in Android: Mail

Android: Mail:
Open Android: Mail application.

1.  Select All Inboxes.
2.  Tap to open the email.
3.  Tap the sender's name in the From line
4.  Tap Add to VIPs.

Instructions for setting up email accounts in Android: Mail

To use Android: Mail for sending and receiving email, follow the steps below.

Step 1:
Launch the Settings app on your device.
Once it launches, tap on Accounts.
Tap on Add Account.
Select Email as the Account Type
Android: Mail setup instructional image 1


Step 2:
Email address: Your email address
Password: Your mailbox password
and Tap Sign In
Android: Mail setup instructional image 2


Step 3:
Tap IMAP account
Android: Mail setup instructional image 3


Step 4:
Enter the following server details:
•  Email address: Your emaill address
•  Username: Your emaill address
•  Password: Your mailbox password

•  IMAP Server: secure.emailsrvr.com
•  Security Type: SSL
•  Port: 993

•  SMTP Server: secure.emailsrvr.com
•  Security Type: SSL
•  Port: 465
•  Authentication required before sending emails: On
•  Username: Your emaill address
•  Password: Your mailbox password

Android: Mail setup instructional image 4


Step 5:
Tap Next
Authentication failed?
This means that your username or password are incorrect
•  Make sure your user name is typed as shown above and that you did not make a typo (it happens!)
•  Try accessing webmail via a web browser
If your browser has a saved password, remove it and manually enter it, to make sure you're using the same password you tried on your mobile device
•  If you cannot access webmail, you will need to reach out to your email admin for a possible password reset.
•  If you can access webmail, triple check you're typing the same password you used for webmail
•  If issues persist, contact your email admin



Step 6:
Modify the settings as desired
Tap Next
Android: Mail setup instructional image 6


Step 7:
Account Name: Used to distinguish the account in your device
Your Name: Name shown on outgoing emails
Android: Mail setup instructional image 7


Step 8:
You are all set! Go back to the main menu, open the Email app and your messages should start syncing.

Instructions

Safelist

Instructions to Add WEO Media to Safelist in Android: Gmail

Gmail:
Instructions for setting up email accounts in Android: Gmail
1.  Select All Inboxes.
2.  Tap to open the email.
3.  Tap the Icon next to the sender's name in the From line
4.  Tap + icon.
5.  Create a new contact or update an existing contact.

Instructions for setting up email accounts in Android: Gmail

To use Android: Gmail for sending and receiving email, follow the steps below.

Step 1:
Launch the Settings app on your device.
Once it launches, tap on Accounts.
Tap on Add Account.
Select Personal (IMAP), near the bottom of the screen, as the Account Type
Android: Gmail setup instructional image 1


Step 2:
Enter your email address.
Android: Gmail setup instructional image 2


Step 3:
Type your mailbox password
Android: Gmail setup instructional image 3


Step 4:
Enter the following incoming settings:
•  Username: Your emaill address
•  Password: Your mailbox password
•  Server: secure.emailsrvr.com

Tap Next
Android: Gmail setup instructional image 4

Authentication failed?
This means that your username or password are incorrect
•  Make sure your user name is typed as shown above and that you did not make a typo (it happens!)
•  Try accessing webmail via a web browser
If your browser has a saved password, remove it and manually enter it, to make sure you're using the same password you tried on your mobile device
•  If you cannot access webmail, you will need to reach out to your email admin for a possible password reset.
•  If you can access webmail, triple check you're typing the same password you used for webmail
•  If issues persist, contact your email admin


Step 5:
Enter the following outgoing settings:
Make sure Require signin is enabled.
•  Username: Your emaill address
•  Password: Your mailbox password
•  SMTP Server: secure.emailsrvr.com
•  Port (if prompted): 465 with SSL

Tap Next
Android: Gmail setup instructional image 5

Authentication failed?
This means that your username or password are incorrect
•  Make sure your user name is typed as shown above and that you did not make a typo (it happens!)
•  Try accessing webmail via a web browser
If your browser has a saved password, remove it and manually enter it, to make sure you're using the same password you tried on your mobile device
•  If you cannot access webmail, you will need to reach out to your email admin for a possible password reset.
•  If you can access webmail, triple check you're typing the same password you used for webmail
•  If issues persist, contact your email admin


Step 6:
Select the options desired, and tap Next
Android: Gmail setup instructional image 6


Step 7:
Account Name: Used to distinguish account from others in the device
Your Name: Name to be displayed in outgoing messages
Tap Next
Android: Gmail setup instructional image 7


Step 8:
You are all set! Go back to the main menu, open the Gmail app and your messages should start syncing.

Email Client Server Settings


Incoming - POP3 Settings*
Incoming Mail Server Settings: secure.emailsrvr.com
Standard POP Port: 995
This server requires an encrypted SSL connection

Incoming - IMAP Settings**
Incoming Mail Server Settings: secure.emailsrvr.com
Standard IMAP Port: 993
This server requires an encrypted SSL connection

Outgoing - SMTP Settings
Outgoing Mail Server Settings: secure.emailsrvr.com
Standard SMTP Port: 465
SMTP Auth is required
Same username and password
This server requires an encrypted SSL connection

*Note: IMAP email access coordinates between the server and your mail application. Messages that have been read/deleted/replied-to will show as read/deleted/replied-to both within webmail and in the mail application. POP3 does not coordinate with the server. Messages marked as read/deleted/replied-to in the mail application will not show as read/deleted/replied-to in webmail. This also means that future downloads of your inbox or other mailboxes with POP3 will show all messages as unread.

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